Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide.
We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. We will answer your concerns as soon as possible.
Fremington Medical Centre
11-13 Beards Road
Fremington
Barnstaple
Devon
EX31 2PG
Call: 01271 376655
Further help
The Patient Advice and Complaints Team (PACT) for help or advice. PACT is based at County Hall, Exeter and provides confidential advice and support, helping you to sort out any concerns you may have about general NHS issues. For any queries ring the team on 01392 267 665 or 0300 123 1672, text to 07789 741099 or email pals.devon@nhs.net . You may alternatively wish to contact NHS England on 0300 311 2233.
If you remain dissatisfied with the response to your complaint, you have the right to ask the Health Service Ombudsman to review your case. You can contact the organisation by telephone on: 0345 015 4033, or write to them at:
The Parliamentary and Health Service Ombudsman
Millbank Tower,
Millbank,
London
SW1P 4QP
or via their website: http://www.ombudsman.org.uk/
