All requests for a GP appointment, as well as any administrative or prescription enquiries need to be submitted through a form. The form can be found on our website or via your NHS app. If you are unable to complete a form online, you can call or come into the Practice, and our Patient Services Team will fill out the form with you. If the patient has two health issues, they will need to complete a form for each problem.
All forms, whether filled out online, over the phone, or in person, will be treated the same way but you will always be asked/requested to provide information so a clinical triage form can be completed. Calling us will not get a quicker response.
The receptionist will not be able to book an appointment until an online consultation has been completed and reviewed by a GP. This form will help us to understand your medical need or any questions you have submitted. The online consultation will be assessed by a GP who will evaluate the condition/needs. They will then provide a booking timeframe for an appointment or offer information for an appropriate service. This will be communicated to you via our Patients Services Team. If the request has been submitted before 1.00pm, it will be reviewed the same day. We aim to have a response to patients within one working day.
Submissions via our online options (Online form/NHS App) will be open between 7.00am and 5.30pm each working day to enable all requests to be triaged the day of submission. Outside these core hours signposting guidance will be provided or your request will be dealt with on the next working day
Once you have submitted your request, please do NOT call our Patient Services teams to confirm they have received the form.
Fill in a form to request a GP appointment.
Cancelling or changing an appointment
- Use your NHS account (on the NHS website or in the NHS app).
- Use your Systmonline account
- Phone us 01271 376655 Monday to Friday, 8:00am to 6:00pm.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8:00am to 6:00pm.
Home visits
If possible please try to complete an online form before 11am if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if he or she thinks that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6:30pm and 8:30am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
Extended hours
We offer an Extended Hours surgery on Mondays and Thursdays from 6:30pm to 8:00pm and on Wednesdays from 7:30am to 8:00am. This surgery is specifically for patients who are unable to visit us during our normal working hours. The surgery is for pre-bookable GP appointments only and any patients needing to see a doctor urgently should still call the Out of Hours service, NHS 111.
The practice is also part of an Extended Access Services alliance offering more flexible appointments for our patients across other GP surgeries in Barnstaple, Bideford, Hartland, Northam and Torrington. The Extended Access hours include 8:00am to 8:30am and 6:00pm to 8:30pm and also at weekends. The appointments are pre-bookable and are available with a GP, Nurse or Health Care Assistant, depending on the type of care you require.
If you need help with your appointment
Please tell us:
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
- If you would like a chaperone present during your consultation, please advise the receptionist or doctor when booking your appointment or when checking in.