You can use online services at the surgery to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.
Which online service to use?
There are different online services for different tasks.
AccuRx
Use your AccuRx account to:
- Ask a question
- Complete an online form to ask about a non-urgent medical problem
- Get information on self-care and community services
- Request a sick note
See below in More about AccuRx for more information about this service.
Your NHS account
Use your NHS account (on the NHS website or in the NHS app) to:
- Book or cancel a routine appointment (call the surgery for an urgent appointment)
- Order a repeat prescription
- Get your test results
- View your medical record
See Registering for online services on how to register for this service.
SystmOnline
Use your SystmOnline account (on the SystmOnline website) to:
- Book or cancel a routine appointment (call the surgery for an urgent appointment)
- Order a repeat prescription
- Get your test results
- View your medical record
See Registering for online services on how to register for this service.
Registering for online services
Having an online account will allow you to book appointments, request repeat prescriptions and access your medical record online.
To register for online services, please pop into reception and you will be given an online services application form to take away with you and complete, or you can download a copy below.
Once filled out, please return the application form to reception along with some photographic ID (to view what we accept, please click here), and make sure that you have provided a handwritten signature where required to prove your identity.
If you wish for your child (under the age of 16) to have online services access, the following is required:
- You must have an online account as patients under the age of 16 are given proxy access via their parent/guardian
- You will need to pop into reception and pick up an under 16s proxy online access application form to fill out
- Online Services Registration Form – Over 16s (Sep 2023) (pdf version)
- Online Services Registration Form – Over 16s (Sep 2023) (word doc version)
We are unable to grant online services access to patients if no ID or a handwritten signature has been provided.
More about AccuRx
Use an online form on AccuRx to tell us about a medical problem or ask an admin question.
Contact us with referral queries and fit note / sick note requests or extensions.
You can submit the online form from 8am to 6pm Monday to Friday, we will usually respond on the next working day.
AccuRx should not be used for any medical problem that you think is an emergency, including a worsening infection.
AccuRx should not be used for repeat prescription requests.
Self Help information
AccuRx can signpost you to local NHS services including pharmacies or self-referral services.
To watch a video about AccuRX and how to do it, click on the link below:
https://www.youtube.com/watch?v=7zMLbE8CiKg
Click here to find out more about contacting your GP via an online form:
https://www.nhs.uk/nhs-services/gps/using-an-online-form-to-contact-your-gp-surgery/
AccuRx Help
My Clinician has asked me to respond to their text:
My clinician has sent me a document via text:
