The practice is introducing a ‘call back’ option to our phone lines that will go live on the afternoon of Wednesday 26th June.
This will apply to callers that are in the queue to speak with our reception team.
The ‘call back’ will keep your place in the queue and will allow the practice to call you back as soon as it is your turn.
There will only be three opportunities for the practice to call you back. If you miss the three attempted callbacks, you will need to re-contact the practice. Please be aware that this will not work for withheld/blocked numbers.
We hope this will reduce the wait times on the phone for our patients.
